At videoNEXT, We Stand Behind Our Products.
Our Technical Support is Always Available When You Need It.
1. Option One: Online Support
Upon receipt of your submission, a support ticket number will be created and your request will enter the technical support queue. You will then be contacted by a videoNEXT team member.
2. Option Two: Phone Support
First: Go to http://help.videonext.com to submit your support issue.
Then: Call us at +1.703.657.1200 or toll free +1.866.723.3077. Please be prepared to provide your product name, version number, and serial number(s) for verification.
Press "2" to be connected with the next available Technical Support Engineer (Monday - Friday, 9am-5pm, EST). If all engineers are assisting others, you will be redirected to the support voicemail and your call will be returned as soon as possible.
After hours and holiday support will be handled per your service level agreement or support plan.
3. Option Three: Contact Form
You may also submit a support request through our contact form. Upon receipt of your submission, a support ticket number will be created and your request will enter the queue for our commercial/enterprise technical support team.
For Faster Service
To expedite the handling of your request, please email any relevant support files in advance of opening a technical support ticket or calling.
Warranty & Service Agreements
The best way to ensure the health of your videoNEXT system is to enroll in one of our cost-effective service agreements. Out-of-warranty and out-of-service agreement support requests will be invoiced.
Customers and resellers who require after-hours, weekend, or holiday technical support that cannot wait until the next business day must be under warranty or have a current service level agreement or active support plan. Those who are not covered by a warranty or support plan will be invoiced per hour with a four (4) hour minimum.