Support Options

At videoNEXT, We Stand Behind Our Products.
Our Technical Support is Always Available When You Need It.

The best way to ensure the health of your videoNEXT system is to enroll in one of our cost-effective service agreements.  Out-of-warranty and out-of-service agreement support requests will be invoiced.

Customers and resellers who require after-hours, weekend, or holiday technical support that cannot wait until the next business day must be under warranty or have a current service level agreement or active support plan.  Those who are not covered by a warranty or support plan will be invoiced per hour with a four (4) hour minimum.

Go to http://help.videonext.com to submit your support issue. Prior to submitting, please consult our support documentation, as your issue may be answered there.

Upon receipt of your submission, a support ticket number will be created and your request will enter the technical support queue. You will then be contacted by a videoNEXT team member.

 

Faster Service

To expedite the handling of your request, please email any relevant support files in advance of opening a technical support ticket or calling.

First: Go to http://help.videonext.com to submit your support issue.

Then: Call us at +1-703-657-1200 or toll free +1-866-723-3077 . Please be prepared to provide your product name, version number, and serial number(s) for verification.

Press “2” to be connected with the next available Technical Support Engineer. If all engineers are assisting others, you may hold, or have your call returned as soon as possible.

Support hours, and holiday support will be handled per your service level agreement or support plan.

 

Faster Service

To expedite the handling of your request, please email any relevant support files in advance of opening a technical support ticket or calling.