Global Support
We offer two forms of support, depending on the product you have purchased
For SKM-Cirrus and CAVU support (consumer/small business products):
Option 1: go to www.cavu.me and submit your support issue on the support contact form
Option 2: email your support issue to: (put the product name in the subject line)
(Upon receipt of your email, a ticket number will be issued and your request will enter the queue for our consumer/small business technical support team. Depending upon the queue, your request can take up to 24-48 hours).
For all other products including; SKM-Stratus and related modules (commercial/enterprise/government products):
Option 1: call us toll free +1-866-723-3077 or +1-703-657-1200 (please have your product name, version number and prepare your
Press "2" for our technical support center and you will be connected with the next available Technical Support Engineer (Monday - Friday, 9am-5pm, EST)
Option 2: by email
Please send us your SKM support files from your system via email in advance of calling us and opening a support ticket.
Our normal business hours are Monday - Friday, 9am to 5pm, EST. If you are a current reseller and require after-hours and weekend technical support for your customer and can not wait till the next business day, you must be under warranty or a current maintenance agreement. If you are not under warranty or a maintenance plan, you will be invoiced per hour with a four (4) hour minimum.
